Bric's Lifetime WarrantyUpdated 4 months ago
Bric's Lifetime Warranty: Comprehensive Coverage for Peace of Mind
Bric's are a renowned name in luxury luggage and travel accessories. From 2024, the brand now offers a lifetime warranty on selected products, demonstrating the company's commitment to quality, sustainability and customer satisfaction. This warranty reflects Bric's confidence in the durability and craftsmanship of their products, ensuring customers that their investment is protected for a lifetime.
Coverage Details
The Bric's Lifetime Warranty covers defects in materials and workmanship under normal use. This includes issues such as broken zippers, defective wheels, damaged handles, and other manufacturing flaws that may occur over time. However, it is important to note that this warranty does not cover damages caused by misuse, neglect, accidents, normal wear and tear, or cosmetic damages that do not affect the functionality of the product. For example, scratches, scuffs, and fading that occur during regular travel are not covered under the warranty.
How to Make a Warranty Claim
Making a warranty claim with Bric's is a straightforward process. Here are the steps customers need to follow:
Proof of Purchase: Ensure you have proof of purchase, such as a receipt or an order confirmation. This is necessary to validate the warranty claim.
Contact Customer Service: Reach out to Bric's customer service through their official website or by phone. Provide details about the issue, including photographs of the defect and a description of how it occurred. If the issue occurs within the first 12 months of service, please contact Luggage Superstore directly.
Assessment: Bric's customer service team will assess the information provided to determine if the issue falls under the warranty coverage. They may request additional information or photos, if needed.
Return Instructions: If the claim is approved, Bric's will provide instructions on how to return the item for repair or replacement. In some cases, they may offer a replacement part that you can install yourself.
Repair or Replacement: Once the item is received, Bric's will repair the defect or replace the item if repair is not feasible. The repaired or replaced item will be shipped back to the customer.
Bric's Lifetime Warranty offers customers reassurance and support, making it a compelling reason to invest in their high-quality luggage and travel accessories. This commitment to excellence ensures that travellers can rely on Bric's products for years to come.