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My Order Has Arrived DamagedUpdated a year ago

If your suitcase has arrived damaged, please get in contact with us as soon as you notice the damage. Any items that have been used or show evidence of being used will be subjected to a Warranty Claim.

If you have ordered a Dune suitcase, these come with a protective coating that needs to be peeled off. This can often view as white scuffs on the suitcase. Peel off the coating and the scuffs will be gone!

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