Luggage Superstore logo
Luggage Superstore logo

All articles

Victorinox 1 + 10 Year WarrantyUpdated 2 months ago

Victorinox products are renowned for their quality and reliability. The brand offers an exceptional 1 + 10 Year Warranty on its products, demonstrating their commitment to customer satisfaction and product longevity. 

Here's a breakdown of what this warranty entails:

Year 1: Total Protection Programme 

During the first year, Victorinox provides comprehensive coverage through its Total Protection Programme. This includes protection against manufacturing defects, normal wear and tear, airline handling, and transit damage. This warranty does not cover misuse, cosmetic damage, incidental or consequential damage, and accidents. If your product is beyond repair, Victorinox offers a replacement of identical or equivalent value. All repairs must be done at an authorized Victorinox service centre.

Years 2 to 11: Quality Warranty Programme 

From the second year to the eleventh, the warranty shifts to the Quality Warranty Programme. This phase covers manufacturing defects and normal wear and tear, excluding seams, stitching, fabric, and zip tape. Like the first year, it doesn't cover misuse, cosmetic damage, incidental or consequential damage, or airline handling and transit damage. The warranty includes repair costs and shipping from the repair center. If a product is beyond repair, Victorinox will provide a replacement of equal value.

After 11 Years 

Even after the warranty period ends, Victorinox continues to support its customers by offering high-quality repair services at reasonable prices. If a product is deemed beyond repair, they provide alternative options.

Summary

  • Year 1: Covers defects, wear and tear, and transit damage; excludes misuse and cosmetic damage.
  • Years 2-11: Covers defects and normal wear and tear; excludes seam, stitching, and fabric issues.
  • Post 11 Years: Offers repair services at reasonable prices.

This extensive warranty program underscores Victorinox's dedication to quality and customer service, ensuring that your investment is protected for years to come. For more details, visit the Victorinox Warranty Page.

Was this article helpful?
Yes
No